The Queen Vic Way is the way we do things at QVCare. We show genuine respect and compassion for our residents, and deliver progressive care for which we are all accountable.

In everything we do, we live these four values: Respect, Compassion, Accountability and Progressive. The Queen Vic Way informs the connections we enjoy among family, staff, volunteers and suppliers; our many leisure and lifestyle options; our partnership with the University of Tasmania; the meals we prepare; and all the services we offer.

Our volunteers are part of The Queen Vic Way. They drive our buses, read to residents, tell stories, run musical concerts, provide companionship, and support varied activities. The benefits are mutual – our volunteers form friendships, share their skills, learn from residents and are a special part of life at QVCare Village.

The Queen Vic Way drives achievement of our Vision and supports delivery of our Mission:


A connected, engaged and learning community that people love being part of in the journey through later life.


Queen Victoria Care is home to all who live here. We offer individual quality care in a relaxed atmosphere of love, security and understanding. We respect the privacy and independence of each resident and facilitate their dignity and self-esteem. We do our utmost to maintain the decision-making ability of each resident and only intervene when absolutely necessary.