QUESTIONS & ANSWERS

My Aged Care

To find answers to the many questions that arise when you are considering aged care, go to the My Aged Care website where you will find all the information you need in an easy-to-read format. You can link to the website here.

You can also freecall the Contact Centre on 1800 200 422.

About Queen Victoria Care

At QVCare we care about each individual resident. To find out whether we have the right accommodation and services for you or your loved one, read our most frequently asked questions below and, if you need more information, don’t hesitate to call us on 03 6243 3100 during business hours.

What services am I eligible for?

If you need help at home or are looking at moving into an aged care home you may first need an assessment by an Aged Care Assessment Team  (ACAT). You can find out more about your eligibility by phoning 1800 200 422 (Mon-Fri 8am – 8pm, Sat 10am – 2pm), or visiting the My Aged Care website: www.myagedcare.gov.au

What type of accommodation and services are available in the QVCare Village?

QVCare offers a suite of accommodation and service options including:

  • Residential Care in the Aged Care Home
  • Respite Care in the Aged Care Home
  • Independent Living Units
  • Consumer-directed Home Care Services
  • Additional Services

What financial aspects do I need to understand when considering residential aged care?

Options for payment of aged care accommodation is explained on the My Aged Care website which can be directly accessed here.

QVCare offers a range of room options and costs. The options are:

  • Esplanade Units
  • Riverview Rooms
  • Gardenview Rooms
  • Standard Rooms
  • Shared Rooms
  • Single Room with Shared Ensuite.

QVCare rooms range from $200,000 to $540,000 with a range of payment options available. To view the key features of each room group, click here.

How do I apply for a place in the Aged Care Home?

To arrange a pre-admission interview for the Aged Care Home, please contact our Client Liaison Officer on 03 6243 3100 during business hours.

At the interview, we will explore the individual needs of the applicant, provide a tour of the Village and facilitate the lodgement of an application.

Note: QVCare is not able to provide financial advice to individuals. We recommend that you contact an accredited financial advisor who specialises in Aged Care.

How do I apply for Respite Care in the Aged Care Home?

Community Based Support manages the residential respite booking service in Southern Tasmania for all aged care homes.  This service allows individuals to make one call for bookings and receive advice and support when accessing residential respite.  For further information call the CBS Respite Service on Freecall 1800 052 222 Monday-Friday 8:30am – 5pm (except public holidays) or email residentialrespite@cbsaust.org.au.

To be eligible for Respite Care in a Residential Aged Care Home you must first be assessed by an Aged Care Assessment Team which will work out if you are eligible for respite care.

How do I apply for an Independent Living Unit?

To register your interest in one of our 60 Independent Living Units contact our Environmental Manager on 03 6243 3100.

Note: QVCare is not able to provide financial advice to individuals. We recommend that you contact an accredited financial advisor who specialises in Aged Care.

How do I apply for Home Care Services?

Our Home Care Services include domestic help, personal care, meals, and assistance with daily living activities. We also provide emotional support, therapies, and leisure and lifestyle activities.

To apply for Home Care Services with QVCare contact our Client Liaison Officer on 03 6243 3100.

More information about help at home is available here.

What Additional Services are available at QVCare?

Additional services offered by QVCare include:

  • Monitoring 24/7 Nurse Call System
  • Regular Support for Daily Living Activities
  • Regular Support for Personal Care
  • Regular Daily Check
  • Call Bell Activation and Staff Attendance
  • Regular Resident Escort
  • Regular Nurse Services
  • Provision of Continence Products
  • Personal Regular Shopping
  • Medication Management
  • Regular Domestic Services
  • Lifestyle and Leisure Activities
  • QVCare Hydro & Physio Program
  • Meal Preparation
  • Meal Delivery

More information about these services is available by calling the Executive Assistant to the Director of Care on 03 6243 3100.

How much will care at QVCare cost?

The Government’s latest fee schedule is available here.

Current information about fees and charges for residential care at QVCare is available here.

Will I have to wait for a place at QVCare?

QVCare Aged Care Home currently has a waiting list and cannot provide definite timeframes regarding availability. Allocation of Aged Care Home vacancies is at the discretion of the Director of Care.

When a vacancy occurs, the Director of Care reviews applications and considers many factors relating to the specific room and location in the Village, and the individual’s clinical and care requirements.  Information is sourced and referenced from the Aged Care Client Record and the Director of Care will consult with the intending resident, family member or nominated representative where necessary and appropriate. At this point, the vacancy is matched with an applicant and an offer of placement is made.

How long will I have to consider an offer of placement Aged Care Home bed?

When an offer is made for an Aged Care Home bed, only a short time is available for an applicant to decide whether to accept the placement. If a longer time is needed for a decision, the offer of placement will be withdrawn and the applicant may choose to remain on the waiting list for future vacancies.

What is the process for admission?

When the date of admission has been confirmed, the Client Liaison Officer will arrange an appointment for an Admission Meeting during which the Pre-Admission Resident Agreement will usually be signed. You have 28 days after moving into your aged care home to decide how you want to pay your accommodation costs and sign the Accommodation Agreement.

Note: QVCare is not able to provide financial advice to individuals. We recommend that you contact an accredited financial advisor who specialises in Aged Care.

What are my rights and responsibilities once I am in care?

The Commonwealth Government has developed a Charter of Care Recipients’ Rights and Responsibilities – Residential Care. The Charter emphasises a resident’s right to feel secure in care and to be able to complain without fear of reprisal. The Charter is available here.

How can I become a volunteer?

Our volunteer program, Friends of the Home, allows us to provide the best range and number of activities for our residents. We encourage families and members of the community to join us. For further information, contact our Leisure and Lifestyle Coordinator on 03 6243 3131.